Privacy policy

Xuzhou Zhoutuo Network Technology Co., Ltd. operates veloriene.com. This policy explains how we collect, use, disclose, and protect personal information when visitors browse the store, contact us, create an account, or place an order.

Information we collect

We may collect contact and delivery details, account information, order and payment-related information, customer-care messages, device and browser data, IP address, cookie identifiers, and interaction data. Payment credentials are processed by authorized payment providers and are not stored by VELORIENE in full.

How information is used

Information is used to operate the storefront, process and deliver orders, provide customer support, prevent fraud, maintain security, comply with legal obligations, remember preferences, measure store performance, and communicate about products or services where permitted.

How information is shared

Information may be shared with Shopify and service providers that support payments, hosting, fulfillment, delivery, analytics, customer service, security, and professional advice. Information may also be disclosed when required by law, to protect rights and safety, or in connection with a business reorganization. We do not authorize service providers to use personal information for unrelated purposes.

Cookies and choices

Cookies and similar technologies support essential store functions, preferences, performance measurement, and, where enabled with the required consent, advertising. Visitors can use available cookie controls and browser settings. Disabling some cookies may affect store features.

Retention and security

Information is retained only as long as reasonably necessary for the purposes described above, including order records, dispute handling, fraud prevention, and legal obligations. We use administrative, technical, and organizational safeguards, but no transmission or storage method is completely secure.

Your privacy rights

Depending on location, individuals may have rights to access, correct, delete, restrict, object to, or receive a copy of personal information, and to withdraw consent. Requests can be submitted through the Privacy Choices page or by emailing service@veloriene.com. We may verify identity before completing a request.