Frequently Asked Questions

Ordering

How will I know my order was received?

An order confirmation is sent to the email entered at checkout. Review it promptly and contact us if any detail is incorrect.

Can an order be changed?

Email service@veloriene.com as soon as possible. Changes cannot be guaranteed once fulfillment begins.

Shipping

When will my order arrive?

Processing normally takes 1–3 business days, followed by an estimated 5–10 business days in transit.

Returns

What is the return window?

Eligible items may be returned within 30 days after delivery. See the Refund Policy for conditions and instructions.

Sizing, included pieces, and care

What is included?

Each product page lists the exact number and type of pieces included. Beds, inserts, furniture, and styling accessories shown in room photographs are not included unless the product description expressly says otherwise.

Where can I find care guidance?

Use the confirmed care instructions on the product page and the physical care label. Do not rely on general fiber assumptions when the product-specific instruction differs.